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Research ArticleResearch

Do Waiting Times in Dental Offices Affect Patient Satisfaction and Evaluations of Patient-Provider Relationships? A Quasi-experimental Study

Marita Rohr Inglehart, Alexander H. Lee, Kristin G. Koltuniak, Taylor A. Morton and Jenna M. Wheaton
American Dental Hygienists' Association June 2016, 90 (3) 203-211;
Marita Rohr Inglehart
Dr. phil. habil
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Alexander H. Lee
BS
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Kristin G. Koltuniak
BS, RDH
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Taylor A. Morton
RDH, BS
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Jenna M. Wheaton
RDA, RDH, BSDH
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    Figure 1:

    Average Satisfaction with the Appointment of Patients whose Provider was Early, On Time or Late by Level of Education

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    Figure 2:

    Average Evaluation of the Patient-Provider Relationship of Patients whose Provider Was Early, On Time or Late by First vs. Not First Visit with This Provider

Tables

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    Table I:

    Background Characteristics of Study Participants

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    Table II:

    Patients' Satisfaction and Relationship-Related Responses

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    Table III:

    Average Responses of Patients whose Providers Were Early, On Time or Late

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    Table IV:

    Average Responses of Patients with High School or Fewer Years of Education vs. With More Years than High School Education whose Providers Were Early, On Time or Late

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    Table V:

    Average Responses of Patients with a First vs. Not a First Visit to the Dental School Clinics whose Providers Were Early, On time or Late

    Table V:
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In this issue

American Dental Hygienists Association: 90 (3)
American Dental Hygienists' Association
Vol. 90, Issue 3
June 2016
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Do Waiting Times in Dental Offices Affect Patient Satisfaction and Evaluations of Patient-Provider Relationships? A Quasi-experimental Study
Marita Rohr Inglehart, Alexander H. Lee, Kristin G. Koltuniak, Taylor A. Morton, Jenna M. Wheaton
American Dental Hygienists' Association Jun 2016, 90 (3) 203-211;

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Do Waiting Times in Dental Offices Affect Patient Satisfaction and Evaluations of Patient-Provider Relationships? A Quasi-experimental Study
Marita Rohr Inglehart, Alexander H. Lee, Kristin G. Koltuniak, Taylor A. Morton, Jenna M. Wheaton
American Dental Hygienists' Association Jun 2016, 90 (3) 203-211;
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Keywords

  • dental hygienists
  • dentists
  • patients
  • dentist-patient relationships
  • patient appointment
  • patient satisfaction
  • patient schedule
  • patient compliance
  • patient cooperation

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ISSN #: 1553-0205

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