1. My institution has a subscription to the Journal of Dental Hygiene, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

When this happens, the IP address for your machine is not being recognized by our system. This failure is caused by one of three things:

• Your institutional subscription has not yet been activated
• The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
• The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

What should I do?

1. Send us Feedback so we can begin to diagnose the problem.
2. Talk to your librarian, and let them know you are having trouble.

 

2. My library subscribes to the Journal of Dental Hygiene, and I can't get access to it online. Why?

Your institution has not yet activated its institutional subscription to the Journal of Dental Hygiene. Notify your library that you would like access to the Journal of Dental Hygiene, and encourage your librarian to activate the online subscription.

3. Who from my institution can access the Journal of Dental Hygiene?

The subscription fee allows for unrestricted Internet access from any computer located within the pre-defined IP ranges. Any user connecting from an authorized computer on your institutional network will be allowed access to the Journal of Dental Hygiene

4. What is an Institution?

For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

When someone attempts to use the Journal of Dental Hygiene, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the Journal of Dental Hygiene simultaneously.

If readers want to access the Journal of Dental Hygiene from computers that are not part of the institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

6. What subscription packages are available?

Individual (Non-Member) Subscribers have access to:

• Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to the Journal of Dental Hygiene from any computer connected to the Internet.
• Types of Membership

Institutional Subscribers have access to:

• Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
• Subscribe as an Institution

7. How can I tell if my institution has subscribed to the Journal of Dental Hygiene?

If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

8. What subscription options are available?

See here for details about subscription options.

9. Does the Journal of Dental Hygiene have a free back issues policy?

See the list on HighWire for details.

10. How can I access the the Journal of Dental Hygiene if I am not a member of the American Dental Hygienists' Association and I don't have access through an institutional subscription?

If your institution does not subscribe, you can choose to access the Journal of Dental Hygiene online as a member benefit, or order the Journal of Dental Hygiene as an Individual Non-Member. Click here to find out more

Still have questions?

For further information, please contact ADHA.

Office hours are:
Monday through Friday, 9 am to 5 pm CST.
312-440-8900 (phone)
E-mail