This paper describes 10 attributes of health literate health care organizations, that is, health
care organizations that make it easier for people to navigate, understand, and use …

… Cindy Brach is a senior health policy researcher at the Agency for Healthcare Research
and Quality (AHRQ). She leads health literacy and cultural competence activities, including the …

Objective : To understand the interrelationship of literacy, culture, and language and the
importance of addressing their intersection. Methods : Health literacy, cultural competence, and …

This article develops a conceptual model of cultural competency’s potential to reduce racial
and ethnic health disparities, using the cultural competency and disparities literature to lay …

T his summer, the US Department of Health and Human Services (HHS) released Healthy
People 2030, the fifth iteration of the nation’s 10-year plan to improve the health of all …

Developed more than a decade ago, the Chronic Care Model (CCM) is a widely adopted
approach to improving ambulatory care that has guided clinical quality initiatives in the United …

Objective To develop a reliable and valid instrument to assess the understandability and
actionability of print and audiovisual materials. Methods We compiled items from existing …

Health literacy is the capacity to understand basic health information and make appropriate
health decisions. Tens of millions of Americans have limited health literacy—a fact that poses …

… Santana, Stephanie MPH; Brach, Cindy MPP; Harris, Linda PhD; Ochiai, Emmeline MPH;
Blakey, Carter BS; Bevington, Frances MA; Kleinman, Dushanka DDS, MScD; Pronk, Nico PhD …

The health literacy demands of the healthcare system often exceed the health literacy skills
of Americans. This article reviews the development of the Health Literacy Universal …