RT Journal Article SR Electronic T1 Review of: Quality Matters: From Clinical Care to Customer Service JF American Dental Hygienists Association JO J Dent Hyg FD American Dental Hygienists Association SP 15 OP 15 VO 82 IS 2 A1 Kip Rowland YR 2008 UL http://jdh.adha.org/content/82/2/15.abstract AB