PT - JOURNAL ARTICLE AU - Rowland, Kip TI - Review of: Quality Matters: From Clinical Care to Customer Service DP - 2008 Apr 01 TA - American Dental Hygienists Association PG - 15--15 VI - 82 IP - 2 4099 - http://jdh.adha.org/content/82/2/15.short 4100 - http://jdh.adha.org/content/82/2/15.full SO - J Dent Hyg2008 Apr 01; 82